| 1 |
Give praise ten times more often than
you criticise - but don't do it through an email. A handwritten note
is far more powerful because it demonstrates a personal effort. |
| 2 |
Employees can be a great source of potential new
recruits. Incentivise them by paying a bonus 6 and 12 months
after the person they suggest has joined the organisation. |
| 3 |
You can never achieve good service standards through
a set of rules: You have to trust the people who are delivering
the service. |
| 4 |
Recruit personalities, rather than skill sets.
Skills can be taught - but personalities are difficult to change! |
| 5 |
You get a lot more respect from your team if you are
prepared to publicly apologise after you have messed something up.
(If you are so perfect that this never happens, then create a
mess-up so you can apologise for it!) |
| 6 |
Good technological systems to improve teamwork are
developed by everyone involved. If you expect a supplier to
deliver an off-the-shelf solution then you are bound to be
disappointed. |
| 7 |
The more discretion people have in managing
the way they work, the more committed and productive they will be. |
| 8 |
Managers seldom have an accurate view of how they
spend their time. Typically they spend half of their time in
meetings and 6% on the phone - but 40% involved in 'unconstructive
business". |
| 9 |
A better work-life balance allows people to work
more effectively - and helps your company to attract a higher
calibre of staff. |
| 10 |
Female customers are far less likely to make
purchase decisions based on product or service specifications.
They prefer to buy on trust and relationships, so they make much
more extensive use of their contacts to get references and
recommendations. |
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Taken from an article published by |
